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Privacy and WhatsApp API

WhatsApp API Privacy Policy

How NyussoTechs collects, uses, shares, and protects personal data when you engage with us via the WhatsApp Business Platform for support, project requests, integrations, and automation alerts.

Effective: 18 Nov 2025 Scope: NyussoTechs services, WhatsApp automations, client interactions
Chat on WhatsApp Email deogratius@nyussotechs.com

What this covers

Using the WhatsApp Business Platform to communicate with NyussoTechs for support requests, project intake, integration updates, and automation alerts.

  • Clients requesting software development or support
  • Teams coordinating integrations or automation workflows
  • Operational status notifications and follow-ups

Our commitments

  • Use only what we need to deliver the request
  • Align with WhatsApp Business Terms and Data Processing Terms
  • Respect opt-outs and delete on request when feasible
  • Protect data with encryption in transit and access controls

Your controls

  • Ask for a copy or correction of your data
  • Opt out of future WhatsApp messages at any time
  • Request deletion where law and business needs allow
  • Contact us directly for privacy questions or complaints

Data we collect when you use WhatsApp with NyussoTechs

We collect only the data required to fulfill your request and operate the NyussoTechs experience.

Information you share

  • Contact details: phone number, name, and optional email
  • Project context: requirements, timelines, and system details you share
  • Support details: issues, screenshots, or feedback you provide
  • Integration details: systems involved and workflow descriptions

Information we generate or receive

  • Message logs and timestamps to operate the WhatsApp flow and comply with audit requirements
  • Automation state: which template, button, or quick reply you used, and whether a message was delivered
  • Device and technical data from WhatsApp (e.g., language, country code) needed to deliver the service
  • Payment or settlement status where relevant (no card data is collected through WhatsApp)

How we use your data

Primary uses

  • Deliver project intake, support responses, and integration updates
  • Coordinate automation rollouts and system status notifications
  • Handle quotes, confirmations, and service follow-ups
  • Provide troubleshooting and service quality follow-ups

Legal bases

  • Performance of a contract or to take steps at your request
  • Legitimate interests in operating and improving NyussoTechs services in ways that respect your rights
  • Compliance with legal or regulatory obligations (e.g., responding to lawful requests)
  • Consent where required, including for marketing or additional data you choose to share

Sharing, storage, and retention

Who we share with

  • WhatsApp/Meta as required to deliver messages through the WhatsApp Business Platform
  • Service providers who help us host, secure, or analyze the platform under confidentiality obligations
  • Client representatives who authorized the request or support conversation
  • Authorities where required by law or to protect rights, safety, or security

Storage, transfers, and retention

  • Data is stored in reputable cloud infrastructure with access controls and audit logging
  • Cross-border transfers follow WhatsApp/Meta safeguards and contractual protections where required
  • Retention is limited to what is necessary for the service lifecycle, compliance, and dispute resolution
  • We delete or de-identify data when no longer needed or when you request deletion, subject to legal obligations

Your choices and rights

Control your messages

  • Reply "STOP" or tell us to pause WhatsApp communications; we respect opt-outs promptly
  • Update your details (name, phone, email) by messaging us
  • Request a copy of your data processed via WhatsApp and corrections where inaccurate
  • Request deletion; we will remove data that is not required for legal, security, or settlement purposes

Security practices

  • Encryption in transit, strong authentication, and role-based access for our staff
  • Template approval and message safeguards required by WhatsApp Business policies
  • Monitoring for misuse, spam, or unauthorized access to WhatsApp flows
  • Limited internal access to only those who need it to support you

WhatsApp-specific practices

How we work with WhatsApp

  • We use the WhatsApp Business Platform to deliver support updates, project coordination, and system alerts
  • Message templates are approved by WhatsApp where required; we avoid spam and keep content contextual
  • We do not sell or rent your WhatsApp number; it is used only for NyussoTechs service purposes
  • We do not collect device-level identifiers beyond what WhatsApp provides to deliver the message

Children and sensitive data

  • NyussoTechs is not directed to children under 13; if we learn we have such data, we delete it
  • We do not intentionally request sensitive data (health, religion, biometric data) via WhatsApp
  • Please avoid sending sensitive details; if provided, we will handle only as necessary to support the request

Questions or requests?

Reach out for data access, corrections, opt-outs, or any concerns about how NyussoTechs uses the WhatsApp Business Platform.

Chat on WhatsApp deogratius@nyussotechs.com

If you have unresolved concerns, you may also contact your local data protection authority.

WA